top of page

CUSTOMER CARE

Our customer service hours are between 9am-9pm eastern time. please allow up to 24hr max for us to get back to you. 

Have any questions or concerns? 

We’re always ready to help!

 

 

Email us at

Thesignaturedfox@gmail.com

Thanks for submitting!

RETURNS

Items that are eligible for returns must be returned within 14 days of purchase. If items are being returned all tags and hygiene stickers must still be attached. Any items returned damaged or with any missing tags will not be refundable. returned items must not be worn.

After shipping a returned item, customers will receive an email confirming that we have received item and when your refund appear in your account.if the refund is not in your account after estimated days please contact us.

FAQ

Do you provide International delivery?

 

WE currently provide two shipping options, standard shipping which typically take up to 3-5 business days and express priority shipping which take 1-2 business days for USA shipping only. For international orders shipping will take up to two weeks

 

what is our shipping policy?

 

Items will be shipped 24-48 hours after order is placed and you have received a confirmation email. Customers will receive an order number as soon as your order has been received. If there are any issues with shipping of any kind you must contact the shipping company.

Order placement 

After placing an order you will receive an email from us acknowledging that we have received your order, However, please take note that this does not mean that your order has been accepted. When your order is confirmed you will receive a second email that confirms that your items have been confirmed and is being prepared for dispatching. 

 

How do I track my order?

 

.When your order has been shipped out you will receive a shipping tracking number to your email to track the status of your order.

 

By placing an order you accept and agree that we will not be liable for deliveries that are delayed.

 

We accept all major credit cards and debit cards ( American express/Master card/Visa/Visa debit/Visa delta/ and PayPal payments 

 

bottom of page